GSP issues to Malaysia

[the_curious_cardigan]

Hi there

I have GSP enabled on an item and Malaysia is definitely enabled on that (have double checked!) but the buyer says they are not able to buy the item - they have message saying from ebay when they tried saying "the seller won't send this item to Malaysia". Does anyone have experience of this and know a way around it? 

Frustratingly this also happened to me last week when someone wanted to buy something and they were in Hungary, again even though I had settings set to Hungary on GSP. After about half an hour the sale went through but this person in Malaysia has been trying all day!

Thanks in advance!

[str11p]

Which item number for the Malaysian buyer? (If you don't want to share, fair enough.)

[the_curious_cardigan]

Hi 

She has just messaged me again and said she has found a way around it - looks like she was logged into the ebay uk site and she needed to log into the ebay malaysian site - does this sound right? Would that resolve the problem? Anyway she says she will buy it tomorrow so we will see!

[str11p]

Quite possible. I remember posting an answer to a similar question, that the postage was correctly shown on ebay.com but not ebay.co.uk - so would've been the first thing I tried with the item number!

(There are also other completely different reasons causing this/similar issues.)