Complaints about Evri, please stop using them, they may be cheap but they don't deliver

[juicesoundequipment]

There are highs and lows for many delivery companies. Sometimes, we, as a business find one is ok for a period and then we have to move to another. Staff seems to be the key, rather unsurprisingly but we keep our options open and on many days use multiple companies. I have seen complaints about royal mail, Yodel and Evri (Hermes) most recently but to date I have to say that being a small seller and sending up to 11 or 12 packages a day Royal Mail works for us. But buying is a different matter and this is where I join in others by asking why does eBay continue to support a company like Evri, who to us, has failed consistantly to deliver or even when it has finally got to us the delivery is substandard, smashed, broken. I am yet again awaiting a package costing over a 100.00 and being resold as part of another set of items. three days after its last due date its not here and tracking has stopped, you dont know where it is, just the intended date and delivery but marked as delayed. This has happened so many times that now I pre empt and ask sellers not to send via Evri and if they have, as soon as it is delayed I start asking, using all the email address I have for Evri and eBay providing the tracking numbers. It costs me time that I could use elsehwre but this is because out of each three items lost I may actually get one by being quick. Seriously this is how many iotems go missing, get lost, are broken or the lates one is "destroyed" Sellers please understand, using Evri will end up taking a lot more time, cost you more money and probably losing the sale. By the same implication this must be costing eBay, who we know is all about the money, one hell of a lot of money. Evri may be cheap but they dont do the job. The mistake by many sellers is they dont understand that they have a reposnability to ensure the item gets to the buyer and not that it ends when they hand it over to the courier who is only contracted by them to deliver. In our case that contract has been broken many times and has cost sellers time and lost sales while eBay has had to fork out a lot of money in compensation. For us its loss of business, lost sales, while we will never use Evri to send we still have sellers we buy from keen on the "cheap" price and dont realise its false economy.

If you have bad service from Evri please complain, lets raise this profile and either get them to understand that its not about chat bots and automation, its the people they use to deliver, to handle and its obvious they are not motivated. Whats the use in having such a basic tracking and AI when the system just does not know where your package is or where it has been delivered or what to do about it when it is gone...... Somewhere in the ether of Evri.

[lebrac1]

With me they left my Xbox rog rally X on door step without chappin and that's 800 quid device and if got stolen whose going to be a buyer over a company and left a stone island tracksuit same without chappin door I only knew but notification 

[chris-5643]

I think with virtually every courier now it's simply luck of the draw. If I post something on eBay I always use Royal Mail because I know from experience that if the buyer lives in the middle of nowhere there's a very good chance it won't arrive at all if sent using Evri.

However, when items are posted to me in LU3 postcode, I'd rather it was Evri because Royal Mail deliveries have become alarmingly erratic, with crucial correspondence delayed for over a week and then arriving in a flood all at once, whereas we have a good Evri driver whom everybody likes and parcels arrive when they should with her.

[iskios79]

Yes we have a very good Evri delivery person at the moment, and Royal mail has recently not delivered / taken a long time to deliver a return parcel. So you are absolutely right.

[wara_rat]

The trouble is buyers want cheap, it's not really an issue for them, as it's your fault when something goes wrong. In all fairness, I've never had a problem with evri. Yodel, on the other hand, is always a nightmare for me.

[bexy617]

Seller advertised Royal Mail but Now It's Evri Delvery {9/4/26} ... Passed 4 Evri Deliveries gone to wrong Address ,Even After Complaining ... Hence I Won't Use Them ... The Sellers Deceit Angers Me ... 

[kingsway99]

Give them negative feedback.  

[lebrac1]

That's what happened to me seller said using royal mail but used evir who left my stone island tracksuit outside without chappin the door but my other order I just got evir to deliver to a shop which uses evir to send or receive and also when I ordered a heated blanket from Amazon and was left at my door step without chappin too so I knew then that I won't be ordering from Amazon again but I've got some eBay sellers to get evir to stop leaving parcels at door step without chappin the door and to ask instead of picture taken at front door step but to take picture of buyer holding the item sent as evir is the worst delivery service to date 

[eskimobolton]

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@bexy617 wrote:

Seller advertised Royal Mail but Now It's Evri Delvery {9/4/26} ... Passed 4 Evri Deliveries gone to wrong Address ,Even After Complaining ... Hence I Won't Use Them ... The Sellers Deceit Angers Me ... 

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Past four deliveries?

I've received just 1 out of 9!

Mostly sent to a pick-up point (Post Office) never even got there, with the usual "nobody was in", and often were just lost, or disappeared during tracking.

I now avoid them like the plague. Customer service is non-existent.

[just_jeanettedonald]

Here in the North, Evri simply doesn't deliver and with no communication: for ages the parcel remains booked as being in the centre but no courier can be found to deliver. During the summer we lost more than 10 parcels with a lot of hassle. Ebay has even Evri as a standard delivery, meaning that seller can't even change or being reimbursed. Evri should be banned!!!

[buyincornwall]

Exactly the same in Cornwall PL14 area. I sometimes wait 7 days for a
delivery from the day it reached my local Evri distribution (or non
distribution) centre.12 months of temps and couriers who last a few days
max.

[catalyn1973_3]

Yes please stop EVRI to do delivery, because stolen the parcels or lost. 

[vanquishuk]

Yes I agree that Evri is useless and lie about attempting delivery and fake the delivery I have a camera that is motion activated and records everything and I own the road that approaches my house which was excavated for a gas main on the day they claim to have delivered the item. Said left in a secure location porch. I don’t have a porch liars. And the money back guarantee is useless a I got nothing. Why don’t you look at my history and see what I buy. This is only a small amount but it the principal of believing these liars over me that is worse. Evri uses anyone who has a car no reputation or training. 

[iskios79]

Thing is there are many excellent Evri Delivery drivers. You have got one of the many dishonest ones. Good luck with chasing up your complaint.

[thelawnranger66]

100 % agree with you , in the last few months everything I buy now seems to be delivered (or not delivered) by Evri , it has previously been roughly 50 / 50 between them and R M.  I have used Ebay for over fifteen years and I am having more delivery problems in the last few months than I have had in the previous fifteen years put together ! deliveries slow - items being lost in transit - tracking gets to the National hub then just stops , I think it's time the changed their name again ,  can I suggest  "Bermuda Triangle" Parcels Ltd .

[7866richard]

I CANT BELIVE ANYONE IS STILL USING THEM OR THEY BARE STILL IN BUSSINESS

[jus468420]

If more people messaged sellers and said they're not going to buy their products if they are going to be delivered by Evri then they'd soon get the message and change. 

Sadly this doesn't seem to be happening on mass, but the buyers must also take some of the blame for this as they're willingly accepting Evri as the courier knowing well what is likely to happen with their delivery/Parcel. 

As a business seller we only use Royal Mail first class tracked and ParcelForce24hour services, more costly admittedly but neither has lost a parcel or delivered a damaged parcel in the past five or so years we've been selling (10,000+ sales approximately)

Evri are cheap, it's why sellers use them and why buyers buy products from companies that are selling cheap. If you buy using Evri you have a accept there's a very good chance they'll either lose it, damage it, deliver it late or to the wrong address, there's little point moaning on here when it happens, pretty much everyone by now knows what they're like. 

Some areas have no problems, possibly down to the the individual drivers, but reading the many posts/threads on here there are obvious problems.   

[daughter*of*neptune]

I have contacted sellers in the past where their listing states that the
courier is Evri. I have explained the issues I have had and ask if they
would consider using Royal Mail.

Eight times out of ten I have received a refusal, particularly if it is a
business seller as they are the ones I have found stubbornly refuse any
alternative. Now I don’t bother because I can do without the hassle.



This year I have adopted a different tack.



If I am interested in an item on eBay, I first check who the carrier will
be (if it is displayed of course).

If it is Evri I ignore the listing, if it just states Standard Tracked
Delivery without the Express Tracked delivery option, invariably it will be
Evri.



If the listing states Standard Tracked Delivery I check whether the Express
Tracked Delivery is offered, if it is, I select this and add a note to the
seller as follows:

I have selected Express Tracked Delivery; please send by Royal Mail 24/48hr
Tracked. If for any reason you are unable to send by Royal Mail, please
let me know. Thank you very much indeed. Best wishes, etc.



This approach negates the necessity of exasperating time consuming emails
and consequent refusals and establishes my requirements.

I have had 100% success in adopting this method.



Whilst Express Delivery is slightly more expensive than Standard, most
items are Royal Mail 24 so the items arrive speedily; so all is well in my
eBay universe now; sans Evri.

[thelawnranger66]

A very fair point - I will be taking a sabbatical from eBay until I see
from these columns that things have changed . Vote with your feet folks.

[olivetti8282]

Good points made.

When I first posted this, we had numerous problems with one courier, who was thankfully replaced.

I’m tempting providence, when I say I’m very happy with our new courier. They keep me up to date on an actual delivery time. This week the parcels were delivered early! I’m live in a very rural area.

It really is a lottery as to where you live and who your courier is.

Pleased to say both Royal Mail and Evri are providing a great service at the moment here. Long may that remain!

[iskios79]

I have an excellent Evri delivery person these days. I think he is possibly the best Evri has ever had.