I was using them up to 2022, just few before they changed name, I had to sue them. Items went out of depot and then "lost", a huge parcel in both size and weight, it was a full mannequin inside, but maybe they were more intrigued by the box looking like a walking tape equipment, so they thought it was worth to steal. It was my very first worth of value delivery, to me, from a private seller I bought it. She even game all the evidence form her Ring camera because the driver said it was too big for his van... 10 kg... he come back next day and took it. Gone, never known where, for months I hoped to have it since it was one off item, and needed still today, I can't find that particular model in that condition, plus it was with insurance (I was later told legally it is a scam, because every delivery service has duty of care, so asking that is fraud) and the item was not in the prohibited list, they added it later but they are dumb, they just assumed it was one made out of other materials, this one was newer... I had to waste a month studying British Law, my rights, prepare the case for judges, trials, and gather all the evidence, nontheless the lies, emails, phone calls, the staff was even mocking me or laughting over the phone, chasing them and my parcel, I still don't know what was of it.
If you need to contact humans there, back then it was still possible, they just removed the option few later my case, there are Facebook groups where we posted the real free phone line, and the email of the CEO, Martjn Delounge or what was him, they even found hin on Linkedin, and you got real answers only through him or the judges, ask for them in the group, we used to give it to people. There should still be the post there or in the search of the groups post.
Never ever i will trust a company that does not provide a proper van for its couriers, a car is not a proper van, plus what if one of this guys has accidents, since they can't see anything in the rear window... they are also a danger to everybody, and they already broke properties and killed or injured pets and people on the streets, it is full of new online every year.
Even less if the workers are not employed by the company, no freelancer, if Royal Mail or someone else get something wrong, or wrong attitude all the times, bosses warn them, they might even lose the job and the wage, plus they got all the cover for the job, and they are happy to make the effort.
If Apollo owning Evri is Equity Firm, that is the main reason why they are so bad and refuse to improve even making lots of money... Equity Firm are the Devil for a company, they do offer bad services, better avoid them.
