Dear Sellers,
Storm Arwen caused disruptions mostly across the in the following areas:
AB, BD, CA, DD, DH, DL, DN, EH, FK, HG, IV, KW, KY, LA, LS, ML, NE, PA, PH, SR, TD, TS, WF, YO.
We had extended buyer-facing estimated delivery dates to help manage buyers’ expectations but in addition, to ensure you are not adversely affected, eBay will automatically protect your performance including:
- Your late delivery rate, which will be removed for transactions with estimated delivery dates of Fri 26th Nov to Saturday 27th November.
- Your item not received count (INR) in Service Metrics will be automatically removed if you uploaded valid tracking before the delivery was scanned for shipments to and from impacted postcodes scheduled to be delivered between 26/11 and 27/11
- We will remove any negative and neutral feedback relating to or arising from late or non delivery during this period and these cases will not impact your service metrics rating.(Note: All feedback (negative or otherwise) arising due to items not being as described will, however, be left in.)
Remember even though we may protect individual service metrics from affecting seller standard rating, if your delivery performance drops below an acceptable level or if we observe unusual activity on your accounts, we may have to restrict account privileges [including suspending the above protections] while we investigate.
Please note: You may see late deliveries due to this weather event on your seller dashboard, but they will be removed before your next seller performance evaluation.
[You do not need to contact Customer Service.]
As always, thank you for selling on eBay.
Your eBay Team
