Unpaid item

[marallanso-0]

ref order  05-06614-55842 gplan sideboard 

£250

Sold item in feb2021 , but didn’t receive payment into my account despite email on 25/2/2021 saying “status paid”

how can I resolve as there is nothing showing in my account as I may had to create another account afterwards but can’t see the history of this 

can anybody help 

[**peaseblossom**]

Contact ebay in the morning and ask them to check it for you.   You can request a callback here:
https://www.ebay.co.uk/help/eua?id=5190

[jckl1957]

After 5 years, I doubt there will be anything Ebay can do.  I don't think you will be able to find details on your account for a sale from 2021.

Have you still got the email?  Was it definitely from Ebay?

What action did you take at the time to get your funds?

[str11p]

How were you being paid? I was still getting ebay sale payments by PayPal until May 2021.

And for a sideboard was it cash on collection?

[marallanso-0]

It wasn’t cash as I recall, I have emails from the event and screen shots of eBay at the time. 
as suggested by “…blossom” I don’t get a call, but they just referred me into my eBay account via payments who hbsoae t show anything 

I’ve emailed buyer to see if they have any records 

I understand it’s vey unlikely I will get my money but what a greaves me is if the buyer says they’ve paid eBay then then technically they still have my money 

thanks for the support from all of you 

[str11p]

How did you normally receive payments from ebay at the time i.e. for other items? E.g. I checked a sale from 4 Feb 2021 paid by PayPal and the PayPal  email receipt has the ebay item number in.

(I had a quick look in ebay and paypal and couldn't see a way to view orders so old.)