Refund

[gunner2shot]

I purchased an item and the seller said it was out of stock so issued a refund, I got an email to say that the refund has been sent but looking at the card it is going to isn't used anymore as i didn't add my new card details, i have sent the seller what has happened and awaiting his response, what will happen to the refund if that card isn't used anymore. 

[papso22]

If it was a bank card the refund will go to the linked bank account.

[tressygirl]

Nothing the seller can do.

If the refund is sent to a ' dead' account,  it will just bounce back to eBay and await your input of the new, valid bank / card details.

Preferably using a laptop / PC and Chrome,  use the link below to add your valid card details to your eBay account.

https://ppcapp.ebay.co.uk/myppc/wallet/list

It will take a few days to verify and confirm those details then the refund will be sent there.  If this was a credit card,  it can take up to 30 days for it to appear,  in that card account.

@gunner2shot 

[gunner2shot]

I added the new card details as soon as i noticed the mistake, will the refund eventually go to the new card 

[tressygirl]

Yep,  it will ,  may take a few days to verify it first.

Just keep an eye on your account details,  as said,  if it was a credit card, it can take 30 days to appear,  bank card around 12 days in their respective accounts.

@gunner2shot 

[gunner2shot]

Thanks for the help, can't understand how the seller was paid with the card that isn't used anymore 

[tressygirl]

It depends what is registered in your eBay account for payments.

@gunner2shot 

[gunner2shot]

Refund gone into my account now thanks for your help.