26-01-2026 6:44 PM
Ok people hopefully someone can help. I posted an item on the 19th Jan and the tracking is stilll showing as at the parcel shop where I dropped it. So yesterday I called eBay to be told I would get paid on 25th even though the item wasn’t delivered. They even said it’s more than likely lost in the post so I was told this morning I would get paid today and still nothing. I can’t buy something off eBay and pay in 7 days or longer so why should I wait 7 days plus for my money.. I have this message on the order details clearly stating I would get paid on 25th or 2 days after delivery… what’s the best way to approach this.. thanks
26-01-2026 6:56 PM - edited 26-01-2026 6:57 PM
When tracking doesn't update payments are usually held for 14 days. Or new sellers have payments held for 30 days.
26-01-2026 7:02 PM
Just as well I’m not hungry and need the money. So basically on the 13th day if seller opens case then I will have to wait longer for the case to be settled. I did use simple delivery.
26-01-2026 7:25 PM
You can suggest to the buyer that they open a not received case now. With Simple Delivery ebay refunds for loss or damage in transit and the seller keeps the payment. Although as I said, the money may be held anyway for 30 days.
27-01-2026 1:46 AM
If the buyer has not contacted you, I would definitely not reach out to them. I have it all the time, where I receive feedback for an item the tracking is not showing as delivered. Sometimes it is slow to update, sometimes it just never updates, even when it has been delivered.