Incorrect payout amount - less

[helead01]

I’ve recently made two sales and only received 1/3 of the payout from eBay - 

I’ve joined since 2015 with 100% feedback.

the payment breakdown for each sale shows I should have been paid more.

any ideas who to contact?

[tressygirl]

Contact eBay Customer Services who have full access to your account,  and can explain the breakdown of transactions for you.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open 8 a.m. - 10 p.m. on weekdays

9 a.m. - 6 p.m. on weekends.

Automated agents will be available on chat outside of the above hours.

I recommend contacting CS first thing in the morning as there's more chance of Dublin answering.

@helead01 

[marco@ebay]

Hi helead01, thanks for your post.

If you were expecting certain amount, and you didn't receive it, probably a deduction for the transaction in question was made due to a pending fee or something similar like that. It doesn't necessarily have be related to the same transaction, deductions could be made for other transactions as well, which is why we also recommend checking the breakdown of your payout, not just the transaction.

If after checking that you still there is something wrong with it, please let me know the item numbers, and I will be happy to take a further look for you.

Thank you,

Marco

[xyz307xyz]

Is there anything in your "eBay balance" or "Pending" on this page?

Seller Hub | All transactions | eBay