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This Month's Updates

Eve Williams, General Manager of eBay UK, shares the latest updates.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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Promoted Listings

Board for sellers to discuss Promoted listings and the Promotions Manager Tool.

19 Posts

Activity in Selling

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been scammed

I have sold some genuine Tiffany Jewellery yesterday it was paid for so I posted this morning only to get a email this evening from eBay to say there was some suspicion on the account and not to send It which i HAVE already done. Shocking !! I am dow...

User avatar by • Member
  • 65 Views
  • 2 replies
  • 0 kudos

Resolved! eBay punishing me for their agent's mistakes

I recently had to cancel six of my presale orders this month, and it appears these cancellations are now impacting my performance review. For context, I previously spoke with an eBay customer service agent Fabian on 10/10/2025 via eBay chat, regardin...

User avatar by • Contributor
  • 255 Views
  • 6 replies
  • 0 kudos

Buyer paid less than the cost of the postage?

I don’t sell much on eBay at all but my latest one has confused me. It shows me the buyer paid 87p for postage but the cost of the yodel label is £2.70? Why am I about to lose £2 on a £7 item? If it can calculate the cost of the label to me, why isn’...

Royal Mail 2nd class LL delays. 10 days++

So, I have had a lot of INR cases in the last 2 weeks (When I say a lot, I mean about 10, that's as many as I received in the last 12 months). 3 or 4 have now arrived....after 10-14 days. That's utterly bonkers. Anyone else having this sort of issue?

"Mark as dispatched" - gone

As a private seller paying postage costs on all my listings I sometimes have two separate orders from the same buyer. Previously I would pay for and print a label for one, but include both in the parcel and mark the other as "dispatched". But now wit...

Who Is Responsable when simple delivery goes wrong

Morning. I have just sent a item well packed and placed fragile stickers on the box. The buyer has been difficult already before the item has even arrived. Threatening me with opening a dispute against me because one delivery attempt failed because t...

Resolved! Has the Global Shipping Programme been suspended?

An Ebay member in Sweden wants to purchase an item from me but is getting a message saying that I do not ship to Sweden. All my items have the GSP option shown in the listing. Can anyone explain why my potential customer is unable to purchase from me...

User avatar by • Conversationalist
  • 1914 Views
  • 20 replies
  • 0 kudos

Coupons not showing on listings?

I expect this is a temporary glitch as, even by eBay's standards, it would make zero sense if it was a deliberate change. I noticed a seller-created coupon being advertised on another seller's store today, and then I clicked on a listing and the coup...

User avatar by • Contributor
  • 160 Views
  • 5 replies
  • 0 kudos

Chat No Longer Working??

I have recently had to talk to eBay on 2 occasions but was not offered an option to chat. Is this now the normal procedure because with chat, you received a transcript but with a call, you receive nothing!!

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