.withdrawing available funds.

[robmcdonald14]

i have avialable funds in my account but the withdraw button is greyed out and i am unable to withdraw my money. can anyone advise?

[jckl1957]

This is the second post with this complaint this morning.  It could be today's glitch!

I don't have any funds to withdraw or I would check it myself.

Contact Customer services after 8am - you can use the link to get a callback.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

kat@ebay 

Is this a known problem, please?

[tressygirl]

See if this helps.

On the blue banner showing your eBay balance click on the white arrow >  top right.

On the pop up which appears at the top add your amount of withdrawal beside the bigger bolder coloured £ sign,  the Withdraw button should then appear for you to click on.

Use a laptop / PC with Chrome and see if that helps.

@robmcdonald14 

[robmcdonald14]

Thanks for this.
Just got off the phone to them. There is a glitch with the system affecting a few people.

Kind Regards
Rob McDonald

[kat@ebay]

Thanks for the tag @jckl1957 

Hi @robmcdonald14 ,

I have linked in with tech as they have received other reports of the withdraw button  being greyed out this morning. There is an open ticket and they are currently working on it to resolve. I'll add your account to the ticket and once there is a further update on the fix I will post back.

Thank you,

Kat

[jckl1957]

That is really helpful Kat, thank you so much for checking.

[kat@ebay]

Hi All,

Tech have confirmed this issue as resolved. If your withdraw button is still showing as greyed out please delete cache and cookies and load the page again.

As this also impacted scheduled payouts for yesterday if you still have not received this then you can select the on demand option.

Thank you,

Kat