unreleased funds for collected item

[nma-parts]

I have had an item collected by my customer and the funds are awaiting release but my customer says he didn't receive a code to provide confirmation so Ebay won't release my money. I can't get hold of anyone at ebay to explain the situation, what do I do to obtain proof he had it? I have CCTV but where do I email it to?

[**peaseblossom** · Accepted solution]

Contact ebay about it.   You can use callback on here:
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid 

[nma-parts]

thank you that's very helpful