trying to get a refund

[hymns4singing]

I received goods that were not to my liking. I contacted the seller who wanted me to accept £5 and keep the item I refused after a few more attempts I went to the pay pal complaints for help. They opened the case. I told the seller this and hey ho they agreed a full refund and still keep the item I told pay pal and they closed the case. The seller instructedme to click on return item and then changed my mind to recieve the refund but when I do this E-bay j says sorry something went wrong....and sends me back to the previous page. Any advice please.

[plpmr]

Once you have used a PayPal case you cannot ask eBay for help.

eBay case first then if need be PayPal case, but not the other way round.

[jckl1957]

The seller obviously knows the system and they have cheated you.

As advised, if you open a case with Paypal, you cannot open a case with Ebay afterwards.

Never close a case until you are completely satisfied and have been refunded.

You could always try to sell the item yourself to recoup at least some of your money.