i bought what was meant to be a kettle of certain capacity. when it arrived it was more like a teapot and much smaller than should have been. let seller know pretty quickly and printed off label to return. now find the case has been closed, no refund given
furious now, not only being messed around over something as simple as item spec. seller clearly didn't seem to care or communicate efficiently to answer questions to find an alternative.
i needed this fairly urgently and pretty hacked off over the bot helpchat which demonstrates no sympathy or compromise. they've broken the law as item not fit for purpose surely. puts you off ordering in future!
guess i'll have to take it up with company that arranged payment cos ebay not doing its job properly in this case!
