returns

[murphymoo28]

Hi,

I've had an item which I sold and posted.  It wasn't delivered as the box was damaged in transit and returned to me.  Ebay now states delivered but it has been delivered back to me.  How does the buyer get the refund including postage as to me the courier hasn't fulfilled their obligation.  Why doesn't it update like vinted?  what do i do just give the buyer a refund but what happens to the postage as i don't want my buyer to be out of pocket please?  

[**peaseblossom**]

With Simple Delivery you are supposed to be protected if the item is lost/damaged in transit.   That means ebay will pay the refund, not you, when the buyer opens a claim.   

I think that should still work as with this system the buyer does not have to return the item.    So ask them to open a return using "item damaged" as the reason.   Then eBay will issue the refund themselves and you keep the payment. 

[murphymoo28]

It hasn't been lost and has been delivered back to me so now the listing says delivered.   All that was wrong was they damaged the box in transit so sent it back.

[papso22]

Ignoring what the listing says, what does the tracking show?

Did you use Simple Delivery?

[murphymoo28]

god knows what i am supposed to do.  i hate this pre paid label *bleep*!!