reporting a buyer

[rgiro14]

How can I get an update on my reporting a buyer for falsely claiming item was faulty?

[*vyolla*]

You can't, eBay won't share anything with you.

[jckl1957]

You are unlikely to get an update.  If Ebay take any action, they will not share it with you.

Did you refund the buyer?

[rgiro14]

No, buyer did not notify me of a problem. The first I heard was through the negative feedback he left. I've always understood that negative feedback without contacting the seller violates e-bay policy???  I requested that the buyer change their feedback but that went nowhere. 

The buyer claims the items were faulty, but gave me no chance to address or confirm this. I reported the buyer for making false claims as I know the items were in good condition. 

Honestly, if I don't hear anything from e-bay (not even an update), I'll just leave all together and sell elsewhere.

Thanks for repyling!

[jckl1957]

Buyers don't have to contact a seller before they leave a negative.

if you didn't get the item back, you can't really be sure of the buyer's experience - they may have found the item to be faulty.  Their comments do sound plausible.

It is possible that Ebay have not taken any action on your complaint. Obviously, I don't know this, but, as far as I can see, you did not have any evidence to support your report.

If I had received such a negative, I would have apologised to the buyer and encouraged them to open a return through Ebay.

On receipt of the item, and after I had refunded the buyer, I would have sent them a feedback revision request.