"Report message"

[124024]

Someone tell me if I'm wrong, but has this dialogue box option just got a lot worse?

If there was a "ping pong" of messages where a seller refused a refund, or (as in my case) an item bought by me was returned to the seller, but the seller "refused to accept delivery" for some unknown reason (maybe they used the wrong postage for returns labels) and the returned items have just been wrongly "returned" to me as the buyer

It used to be that the message conversation could just be reported - has this been removed? So that the only options now for reporting a message, aren't "this is my issue", but just a set of pre coded options, that in my case, don't cover what went wrong

(If someone could say "yes, that option has been removed because ebay staff were finding it a pain to help genuine customers", I'd accept that)

[jckl1957]

To be honest, I am a bit confused by your post.

The only reliable way to get Ebay to take action is via a case or by contacting Customer Services and explaining an issue.  I have never been aware of the facility you say has now been taken away.

You can still report messages - at the top of every message, there are three dots, to the extreme right of the sender's name.   Click on those, and the option 'Help & report' appears.  However, as I said, reporting a message in that way is not a reliable way of getting help or action from Ebay.

For your particular issue, if you opened a case, returned the item and added the tracking to the case, if the item was returned to you, then Ebay would check the tracking on the carrier's website, see the seller had refused delivery but delivery was attempted, and refund you.

If the tracking does show attempted delivery, then use the link below to get a callback from CS.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid