payment hold

i have proof that the buyer received the item but the tracking says it has not arrived on royal mail and i'm confused on how to get my funds.

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payment hold

redwick1
Experienced Mentor

Tracking on ebay has to say Delivered or attemped delivery.

 

As a new or infrequent seller your money will probably be on the ebay hold for all new or infrequent sellers.

https://www.ebay.co.uk/help/selling/getting-paid/getting-paid-items-youve-sold/payments-hold?id=4816

Did you sign up to manated payments before listing?

To get the  money you go to Payments on the seller hub. A blue banner comes up. It will tell you how mucyh money is available and there is a blue arrow to the right. You click on that to open the payment to decide how you want your money.

Once you get up and running smoothly you will be able to access  your payment more quickly

 

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