order number 05-14287-99499

[muhammha0]

hi, still I doesn't receive my order I contact. saliler now he doesn't answer I saw many message for sailer person he doesn't answer and doesn't please let me can I have to I refund money this is almost 2 month my program is gone one month go please reply my answer let me can I? what to do? 

[jckl1957]

It looks as if you opened a case but it was closed.

Item not received cases can close for a variety of reasons:

The seller's tracking showed delivery

You left it too late - more than 30 days - to open a case

You opened a case in time but then let it lapse - cases where there is no activity for 21 days close.

So, you must try your payment provider and see if you can get a refund that way.

[tressygirl]

If you have waited for 2 months for a reply or a refund from the seller,  then you have unfortunately,  waited too long,  and exceeded the time you have with eBay to claim for a full refund.

Never listen to a seller's excuses when this happens just follow eBay's 30 day MBG Money Back Guarantee policy this is written on every listing,  and I've included a link below explaining the process.  You open a case and escalate on day 4 if you're not refunded before hand.

  As said,  this time has passed so you need to now turn to your payment provider for help with your refund.

Don't allow this happen again, read about eBay's MBG here.

https://pages.ebay.co.uk/ebay-money-back-guarantee/

@muhammha0