faulty makita cordless drill battery 10 year guarantee?

[col672932]

Can any one help please ,I bought in November 2 Makita cordless batteries , both have failed with 10 year guarantee , contacted seller but no response after 2 months , ,tried to contact e bay but  no phone number , could not find one ?

[jckl1957]

Ebay give you 30 days only to return faulty items.

This is between you and the seller.  If it was a UK business seller, you can ask Citizens Advice to see what 'next steps' they suggest.

You could try the manufacturer, but, from what I have seen on the forums, it is likely that you have not bought genuine items.

Really, when you buy expensive, branded items and are expecting a long warranty, it is best to go straight to the manufacturer.