'dispatched' designation on sold items is misleading and unnecessary - please remove it

Any ebay representatives reading this?

Don't usually have issues with the way ebay works, but with this, I do.

As a buyer and as a seller on ebay I have always found it odd that ebay chooses to indicate 'dispatched' when the seller generates a postage label. The item is not dispatched when a postage label is generated, it is dispatched when it is dispatched i.e., when the buyer hands it across the post office counter or whatever. It is disingenuous of ebay at best and deliberate deception at worst to place a 'dispatched' designation on a sold product at the point of postage label generation. ebay, please change this 'dispatched' label to 'postage label generated.' - It ain't that difficult to be straight with your buyers! The exact status of an item can always be discovered by the buyer by checking the tracking updates; nobody needs this misleading 'dispatched' label.

I am writing this now because the auto-generated (on purchase of a postage label) 'dispatched' designation on an item I have sold but not dispatched yet is adding confusion to a sale I have made because the buyer thinks it is already in the post when it is not.  

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'dispatched' designation on sold items is misleading and unnecessary - please remove it

jckl1957
Experienced Mentor

Nobody from Ebay will read your post.

You can write to Ebay at their UK address if you want to get your views across.

"There are two ways to be fooled. One is to believe what isn't true; the other is to refuse to believe what is true.”
Søren Kierkegaard, Danish philosopher (1813 - 1855)
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'dispatched' designation on sold items is misleading and unnecessary - please remove it

This was bought up years ago when first introduced, but nothing changed.

 

However, the obvious workaround would be to not generate the label until the day you're actually sending it out. 

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'dispatched' designation on sold items is misleading and unnecessary - please remove it

Sorry ebay does not read here, or welcome suggestions, very short sighted policy, but then that is ebay, who always think they know best.

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'dispatched' designation on sold items is misleading and unnecessary - please remove it

Thank you for the replies (x4) to this post this morning - all appreciated! Sounds like pursuing with ebay would be like flogging a dead horse, but the moan and supportive feedback has helped a little - thank you, again.

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'dispatched' designation on sold items is misleading and unnecessary - please remove it

It's actually a very good idea, but eBay's stated policy on suggestions from users is that they don't acept suggestions from users. 

 

 

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