buying as a guest

Hello I have bought an item as a guest as i could nit remember my id password and the item is not what it should. I have tried to return but ebay is messaging that the return is approved but the sender has not sent the return label. I cannot see the purchase in my activity as it happened as a guest and cannot open an account as guest as my email is already in. I am stuck and cannot see a way of getting hold of an agent. What can i do

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buying as a guest

Here's how to claim as guest buyer:
https://www.ebay.co.uk/help/buying/returns-refunds/returning-item/returning-items-bought-guest?id=40...

 

If you have problems with that contact ebay direct using callback on here:
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

 

 

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