buyer returned the product having used half of it and said the sprayer was faulty but worked!

[ashtonmarineservicesltd]

buyer returned the product having used half of it and said the sprayer was faulty but  it worked and we took a video .  how do we stop this fraud and him getting a full refund ?

[**peaseblossom**]

If they've won a case with ebay you can appeal here:
https://www.ebay.co.uk/help/selling/managing-returns-refunds/appeal-outcome-case-seller?id=4369

You can also report them from here:
http://pages.ebay.co.uk/help/buy/report-trading.html

You could also contact ebay direct by requesting a callback on here:
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid