21-05-2025 12:06 PM
hi has any one had this issue ,
selling to an Ebay member in other countries that Ebay global shipping is not active .
I sold the item to a London address was sent well packaged for this.
this address turn out to be a pop up export shop where the item was then being forwarded
to Vietnam .
many many weeks later the buyer reports arrived totally destroyed .
a twist in this is the item being show smashed up was not the item i sent.
but one i think they all ready owned
as they are numbered limited editions
so now waiting to see what comes back in the return.
my question is am I or why am I responsible for any forwarding of my parcel by a third party person and the next and the next etc until it finally gets to the buyers address , in who knows where , when i sell
i feel this is a loop hole that should be not allowed,
or the item needs to be opened and checked with photos
to me at the uk destination to end my responsibility for damage after this it should be the next couriers responsibility
what do you all think
help and thoughts please
thank you
21-05-2025 12:14 PM
You don't have to accept a return if the item was sent to a freight forwarder, the buyer isn't covered by eBay's Money Back Guarantee.
Contact eBay CS and point this out to them. I’ve found that the easiest route to contact eBay Customer Services is via the link below where you can request a call back:
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid
21-05-2025 12:46 PM
HI THANK YOU FOR THE RESPONCE , INTERESTING ,
AS I HAVE TWICE CONTACTED EBAY WAS FIRST TIME IN CONTACT WITH EBAY JAMAICA TEAM
THEN ALBANIA I THINK
BOTH SAID I HAD TO ACCEPT THE RETURN
AS THEY STILL HAD TIME ALLOWED DUE TO EBAY POLICY
I DID SAY THIS TO BOTH BUT THEY JUST KEPT SAYING IT'S A LONDON ADDRESS
I ASKED TIME AFTER TIME FOR ADVICE DUE TO THIS BEING FORWARDED ON
THEY WERE DEAF TO THIS AND SAID IS STILL MY RESPONSIBILITY
SO I HAVE ACCEPTED THE RETURN AS INSTRUCTED
AM WAITING TO SEE WHAT ARRIVED I THINK THEY MIGHT GET TIME BARRED AS IT WILL TAKE WEEKS TO GET HERE AND ONLY HAS UNTIL 20 JUNE TO RETURN
EBAY SEE IT THERE IS NO PROF AS TO IT BEING FORWARDED I ONLY KNOW BY USING GOOGLE MAPS
AND THE SELLERS PROFILE AS VIETNAM
ANY MORE HELP WOULD BE GOOD
MANY THANKS
21-05-2025 1:06 PM
If you have accepted case and issued return label, only has to be from UK address,
Then unless item is returned within time ebay give buyer case will time out in your favour.
21-05-2025 1:08 PM
eBay CS have got it wrong; your buyer is not covered if they had the item sent to a London address and it was then forwarded on to them in Vietnam.
They are not covered by eBay's Money Back Guarantee.
You're just going to have to find an eBay CS rep who understands eBay policy here.
22-05-2025 10:47 AM
marco@ebay Do you think that you might be able to take a look at this transaction, eBay CS don't seem to be advising correctly here.