back street pop up global post services

hi has any one had this issue ,

selling to an Ebay member in other countries that Ebay global shipping is not active .

I sold the item to a London address was sent well packaged for this. 

this address turn out to be a pop up export shop where the item was then being forwarded 

to Vietnam .

many many weeks later the buyer reports arrived totally destroyed .

a twist in this is the item being show smashed up was not the item i sent.

but one i think they all ready owned 

as they are numbered limited editions 

so now waiting to see what comes back in the return.

my question is am I or why am I responsible for any forwarding of my parcel by a third party person and the next and the next  etc until it finally gets to the buyers address , in who knows where , when i sell

i feel this is a loop hole that should be not allowed,

or the item needs to be opened and checked with photos 

to me at the uk destination to end my responsibility for damage after this it should be the next couriers responsibility 

what do you all think 

help and thoughts please 

thank you 

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back street pop up global post services

You don't have to accept a return if the item was sent to a freight forwarder, the buyer isn't covered by eBay's Money Back Guarantee.

 

Contact eBay CS and point this out to them.  I’ve found that the easiest route to contact eBay Customer Services is via the link below where you can request a call back:

 

 

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

 

 

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back street pop up global post services

HI THANK YOU FOR THE RESPONCE , INTERESTING ,

AS I HAVE TWICE CONTACTED EBAY WAS FIRST TIME IN CONTACT WITH EBAY JAMAICA TEAM

THEN ALBANIA I THINK 

BOTH SAID I HAD TO ACCEPT THE RETURN

AS THEY STILL HAD TIME ALLOWED DUE TO EBAY POLICY 

I DID SAY THIS TO BOTH BUT THEY JUST KEPT SAYING IT'S A LONDON ADDRESS 

I ASKED TIME AFTER TIME FOR ADVICE DUE TO THIS BEING FORWARDED ON 

THEY WERE DEAF TO THIS AND SAID IS STILL MY RESPONSIBILITY 

SO I HAVE ACCEPTED THE RETURN AS INSTRUCTED 

AM WAITING TO SEE WHAT ARRIVED I THINK THEY MIGHT GET TIME BARRED AS IT WILL TAKE WEEKS TO GET HERE AND ONLY HAS UNTIL 20 JUNE TO RETURN

EBAY SEE IT THERE IS NO PROF AS TO IT BEING FORWARDED I ONLY KNOW BY USING GOOGLE MAPS

AND THE SELLERS PROFILE AS VIETNAM 

ANY MORE HELP WOULD BE GOOD 

MANY THANKS 

 

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back street pop up global post services

If you have accepted case and issued return label, only has to be from UK address,

Then unless item is returned within time ebay give buyer case will time out in your favour. 

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back street pop up global post services

eBay CS have got it wrong; your buyer is not covered if they had the item sent to a London address and it was then forwarded on to them in Vietnam.

 

They are not covered by eBay's Money Back Guarantee.

 

You're just going to have to find an eBay CS rep who understands eBay policy here.

 

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back street pop up global post services

marco@ebay Do you think that you might be able to take a look at this transaction, eBay CS don't seem to be advising correctly here.

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