Unfit for purpose?

[johns6924]

I purchased a 5kg reel of MIG welding wire in June 2025, the reel has come apart and jammed my welder, I've used very little of the wire, I've contacted the company by messages on eBay, via email, no reply to either, so I rang them today and they said they are unable, or willing to help, I feel that the item was unfit for purpose?

[tressygirl]

You cannot report this to eBay as they do not offer warranties or guarantees on items, just that they are just as described on receipt.  If they are not,  a buyer has 30 days under eBay's 30 day MBG,  Money Back Guarantee policy,  to return the item for a full refund.

You are too late to claim a refund from eBay, and also too late to claim from your payment provider.

If purchased from a registered UK business, who offered a guarantee and is now not upholding this,  then turn to Citizens Advice for your next steps,  if you wish to take this further.

@johns6924 

[**peaseblossom**]

Sorry it's too late to do anything via ebay or your payment provider.   If the value makes it worthwhile try the small claims court, now money claim online:
https://www.moneyclaim.gov.uk/web/mcol/welcome