Unable to Reopen Return Request – Missing Charger for Mini 90 Camera

[shi497257]

Dear eBay Customer Support,

I’m writing to report an issue I’ve encountered with a recent transaction on your platform involving a seller from whom I purchased two cameras – a Fujifilm Mini 90 and a SQ6.

Unfortunately, the Mini 90 camera was delivered without a charger, and the seller did not inform me in advance that the charger would not be included. When I first submitted a return request, I selected “missing parts or accessories” as the reason. However, the seller rejected the return and asked me to change or cancel the request.

Since the return reason cannot be modified in your system once submitted, I had no choice but to cancel the return. Later, when I tried to initiate a new return with a different reason that would satisfy the seller, I found that I was no longer able to submit another return request. This has left me in a difficult position where I cannot proceed with the return at all.

I would appreciate your assistance in helping me reopen the return process, as I believe I have been put at an unfair disadvantage due to system limitations and a lack of transparency from the seller.

Looking forward to your support.

Best regards,

shifei

[**peaseblossom**]

You can only start one return per transaction.   You could try contacting ebay about it by requesting a callback on here:
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

[plpmr]

adding to the advice already given -

"When I first submitted a return request, I selected “missing parts or accessories” as the reason. However, the seller rejected the return".

A seller cannot reject or refuse such a return.

Exactly what happened?

[shi497257]

Thank you for your response.


Regarding my first return request, I selected “missing parts or
accessories” as the reason. I’d like to clarify that the seller’s product
page did not clearly state that the camera would be shipped without a
charger. Therefore, when I received the item and found the charger missing,
I believed I had a valid reason to request a return.


However, the seller claimed that since the listing didn’t mention a charger
being included, I shouldn’t use that as a reason for return and rejected my
request. They asked me to cancel the original request and submit a new one
with a different reason. Unfortunately, eBay only allows one return request
per transaction, so after canceling, I was no longer able to submit a new
request.


Now I’m stuck—I can’t get a refund and I didn’t receive the complete item I
expected.

I hope you can understand my situation and help me resolve this issue.


Thank you!

[arkwebus]

Never take advice from a seller!   As said you only get one chance.  Presumably the seller "messaged" you?  I think that you should have ignored him and escalated the case to eBay after 4 days. 

While he may have a point that he did not mention charger eBay usually finds for the buyer. 

A phone call may do some good though I doubt it. EBay usually sticks to its rules of only one case.   You can try your payment provider as an option.  @shi497257 

[shi497257]

I want to report this to eBay and request a refund. Do you know how to do
that, or how I can contact eBay customer service? The seller told me to buy
the charger myself. I paid nearly £150 for this camera, and it didn’t even
come with a charger — I’m honestly furious.

[arkwebus]

While I understand your fury I doubt that eBay will react positively.  

Please post again if they do. 

In your post you address eBay customer support.  We are not that - sadly - and are simply experienced members who [probably] understand how eBay really works.

Another option - as I suggested - is your payment provider [Credit Card or whatever]    @shi497257