UPS Charged for parcel not sent - UPS referred me back to eBay

[siatontola]

Sold item (£28.00) was hit with UPS charge £36.99 by eBay. Parcel satisfactorily sent by other service. No refund for the UPS charge received.  UPS referred me to eBay.  Hard to talk to eBay... Suggestions please.

[**peaseblossom**]

If you paid for the original label you can cancel it here:
https://www.ebay.co.uk/claims/simple-delivery/refund/seller

The item needs to have been sent with a tracked service in order for you to receive the refund for the unused SD label.   You can add  the new tracking number via View Order Details > Postage > Track Package > dropdown arrow > Add Tracking (has to be done on a desktop browser).

Or if the buyer paid for the label the cost will be refunded to them automatically in 30 days.

[papso22]

Did you use Packlink to buy your UPS label?  If so you need to claim through them.

[papso22]

UPS is not a simple delivery courier.

[siatontola]

Thank you.