Tracking Number

I sold an item and got a tracking number from ebay. I then found out that the insurance cover provided by this postage was not enough to cover the value of the item. I then paid for the appropriate postage and got a new tracking number. The buyer has been advised of the change, but I can not find a way to change it on ebay. In fact the whole ebay "help & contacts" section is a total waste of time. I am just going round and round in circles.

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Tracking Number

See if you can add the new tracking number via the dropdown menu (on your browser, not the app).   If not the payment will be released anyway in 14 days.

 

If you paid for the first label you can cancel it here:
https://www.ebay.co.uk/claims/simple-delivery/refund/seller
If the buyer paid for it it will be refunded automatically in 30 days.

 

 

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Tracking Number

Many thanks. Hopefully sorted now 🤞

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Kirkend
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