Hi everyone,
I'm hoping someone can help or that an eBay staff member can escalate this.
My account (minsu-ltd) is a Top-rated Seller with the following metrics:
Transaction Defect Rate: 0.00%
Cases Closed Without Seller Resolution: 0.00%
Late Delivery Rate: 1.11%
Active Listings: 276
Listing Impressions: 1,057,748
Despite meeting all stated eligibility requirements, my Advertising Dashboard (ebay.co.uk/sh/ads/dashboard/ineligible) is showing me as ineligible for eBay Advertising solutions including Promoted Listings.
This appears to be a system error as my Seller Hub clearly confirms Top-rated Seller status both currently and in the next evaluation. I have screenshots of both pages as proof.
Has anyone experienced this? And can an eBay team member please look into this and escalate to the technical team?
Thank you
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