Stolen item received

[ryhar-5762]

I bought a vr headset not to long ago it’s now just had a pop up it’s been deactivated because it’s stolen how to i contact ebay to let them know please help!!

[papso22]

Unless it was delivered less than 30 days ago ebay won't be interested.  They only accept issues covered by their money back guarantee.

Your funding source will have a longer time scale and may be able to help.

[ryhar-5762]

the item was delivered on the 11th last month i’m so do i still have a money back guarantee if so how do i contact ebay? or get the issue resolved

Sent from my iPhone

[papso22]

You may just be in time.  If you click on ebay help it will take you to your recent purchases and you can open a case there.

[ryhar-5762]

Do i just open a return request?
Sent from my iPhone

[fargvs]

Open an official 'Not as described' case if still within 30 days from item receipt through eBay  and escalate on day 4 onwards >

https://www.ebay.co.uk/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=4...

https://pages.ebay.co.uk/ebay-money-back-guarantee/

Out of time ? --- only then contact your Bank/Card payment provider re:- Chargeback option.