Stolen card details

[anglu9821]

Has anyone had their bank account used for purchases with eBay as reference, the person doesn’t even have an eBay account, how do you contact eBay to speak with a real assistant? as the robot drives me mad

[**peaseblossom**]

You can use callback on here:
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

[plpmr]

Perhaps it would be best to speak to your bank as that's where the problem is.

[jckl1957]

It's really important to contact the card owner's bank as well.

The card may have been cloned or used by somebody who has access to it.

The bank may suggest cancelling the card so it can't be used again.

Anybody can use somebody else's card to purchase items from Ebay if they have access to the card or the relevant details and the bank will be faster to take action than Ebay will.

[jckl1957]

Absolutely agree.

My daughter's bank card (which was in her purse, in her house in Norfolk) was repeatedly used in a Wetherspoon's in Manchester.

Scams like these are rife.

[anglu9821]

Bank said to sort it with eBay first if they can’t help then we have to go back to the bank 

[anglu9821]

That’s the thing nobody else has access to the card, I think the problem is, my dad put it on Apple Pay and after that the money started going out. Anyway eBay said they can’t help cause they don’t have enough to investigate it, they said to contact bank again and report it to the police.

[tommystrezures]

As others have mentioned you need to get on to your bank and they need to block the card, and issue you with a new one. 

LIke @jckl1957  we recently had one of our cards cloned and someone was trying to spend hundreds in Argos, fortunately the bank were quick to act and declined the transactions and issued a new card very quickly.