When the auction ended, the buyer contacts me saying they are delaying payment. When they do pay 4 days later, I post it the same day. The tracking says it was successfully delivered four days after that.
Then another 6 days after that I get a message from Ebay saying that the buyer has asked them to step in and resolve their (the buyers) returns request. 13 minutes later another message is sent saying that it has been closed and their is no impact on me and I don't need to refund Ebay.
However, Ebay has removed the money from the sale from my account, so I have lost the money.
I don't understand what happened and why it was so fast.
When I have bought things on Ebay and there was a problem, the Seller is contacted and there is the opportunity to resolve it. In this case it all happened in 13 minutes, and I only found out afterwards when I read my emails later that day. That doesn't seem fair on me.
I don't understand what happened, can any one explain?
