Site will not process my account update info for payout.

[bossman923]

My payout is on hold and I am being asked to update the account details for payout. When I try,(via the red bar link), the screen goes dark and stalls when I click on my bank in the menu. I have tried to resolve with AI and with a lengthy live chat. I am only marginally tech-savvy,  so I cannot multi-task without losing the chat connection. I think I need to have a phone conversation wherein I can be walked through the process. Any help or ideas?

[fargvs]

You are in the United States and have logged into the UK site --- log out completely and return to your home site   www.ebay.com  to make the necessary changes.  >    https://community.ebay.com/  can also advise.

[bossman923]

Thank You! I suspected as much when I saw the uk in the url, but was not sure and could not confirm. I ultimately was able to resolve via a phone conversation with ebay help. Thanks to all!