Simple postage bought but not used

[guyh1081]

I didn't realize I'd opted for Simple Postage and didn't need to pay, and so I bought and printed my own label. Item has been posted, but I can't mark it as despatched and I don't think it will release payment without me generating the label. What can I do?

[john1297576]

I understand you have to generate the label, to get the buyers correct address, then cancel label to get refund.

Simple postage is not in the least simple, and can prove expensive if you do not get a refund by cancelling the label.

[tressygirl · Accepted solution]

You didn't opt in to Simple Delivery it's now mandatory for Private sellers.

You need to add your own tracking this way, and use a laptop / PC for this.

• Go to "Orders Paid & Dispatched"
• Click on "View order details"
• Within the "Postage" section there's a small dropdown arrow next to "Track Package" - click on that.
• Click on the "Add tracking" option
• A box will come up with the current tracking number . Delete that and replace it with your tracking.

Also, 

• If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days

• If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.

If for whatever reason the above cannot be achieved,  your payout will be held for a minimum of 14 days before release.

@guyh1081