Simple Delivery

[nasha12363]

I have just sold an item that was listed before simple delivery was introduced. So unaware of the changes I paid for the postage with a different carrier from the one selected by the buyer. As a result EBay will not update the status to despatched and I can’t add tracking. Can anyone tell me what Zi can do please?

[tressygirl]

You can update your tracking this way,  use a laptop / PC and try Chrome that seems to work well with eBay.

• Go to "Orders Paid & Dispatched"
• Click on "View order details"
• Within the "Postage" section there's a small dropdown arrow next to "Track Package" - click on that.
• Click on the "Add tracking" option
• A box will come up with the current tracking number . Delete that and replace it with your tracking.

For the unused Simple Delivery label:

• If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days

• If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.  Also ensure you add the replacement tracking number of the service used, and it shows delivery.

Simple Delivery is now mandatory for Private sellers,  this link explains SD:

https://www.ebay.co.uk/sellercentre/postage/simple-delivery?mkevt=1&mkpid=2&emsid=0&mkcid=8&bu=43952...

@nasha12363