Simple Delivery - another issue

[soundsreasonableuk]

Hi  

since SD has been mandated some of my  items (ties) that were listed were incorrectly sized as packets for postage not large letters.

Not all about half.

I give free postage

Note after I sold an item I did contact Ebay as it showed as a Packet rather than a large letter and they told me to send it by my own means and claim the postage back via a link an advisor sent me

claims/simple-delivery/refund/seller

and whilst I claimed imediately, 3 weeks later I'm still waiting to receive a refund. Despite them claiming 14 days.

I contacted Ebay and honestly spent an hour explaining to 2 advisors and a manager what had happened and they didn't recognise the issue even when I sent them the link above I was sent.

They were utterly useless. (I hope Ebay read this)

I didn't ask for SD and I didn't ask them to wrongly size my live items.

SD sucks!!!

There must be a better way.

[jckl1957]

If you sent the items as large letters, did you use a tracked service?

Ebay only refund sellers for unused SD labels if you upload tracking for items sent not using SD.

[john1297576]

In other words ebay charge you for a service you do not use, and pocket the money. That is what simple postage is all about, making money.

[soundsreasonableuk]

Thanks for reply.

Yes tracking was uploaded and shows as delivered

Here's a thing you may not know, any 1st or 2nd class, large letter or packet sent via Royal Mail and purchased online or at a  PO, can be tracked to delivery, compensation is £20.

[jckl1957]

21 years on Ebay, 6.4K items sold and two years working for the Post Office - yes, I did know that.

[soundsreasonableuk]

only a Baby then 42 years for Royal Mail myself!!