Seller's should not be allowed to refuse returns for items that don't fit

[k-winters]

I bought a baseball cap which was advertised as one size fits all. The cap I received was tiny and definitely wasn't what was advertised. I sent a return request which was ignored. So after 2 weeks I contacted EBay's customer service. I was told by a rep there was nothing they could do because I'd chosen "doesn't fit" as the return reason which was the reason I wanted to return it. They then told me I should have known better and I should go to Citizen's Advice. So I'm out of pocket because I chose the right option for why I wanted to return the item. How does that make sense?

[tressygirl]

I'm sorry they misinformed you to go to Citizens Advice, and telling you to ' have known better',  was wrong too.

If this was Private seller, who has a No Returns policy on their listing,  that seller can refuse returns for the reason change of mind,  or does not fit.

If purchased from a Business seller,  they have to receive the item back for a full refund,  but you the buyer needs to pay for that fully tracked return postage.

Those are the rules, and  not a case for Citizens Advice!

@k-winters 

[papso22]

Private accounts are allowed to refuse does not fit returns because they are meant to be used by private sellers.

However ebay turns a blind eye to businesses trading illegally on private accounts, which means buyers may be denied their legal rights when using the platform. 

[john1297576]

It would seem to me that Not as  described would have been a more appropriate reason for return. 

If advertised as size 6 but is really a size 5 then not as  discribed is suitable. This was fits all but not true.

The problem with “does not fit” , most buyers do not know or understand the difference, but it makes a lot of difference as to whether buyer can get a refund..