I bought a baseball cap which was advertised as one size fits all. The cap I received was tiny and definitely wasn't what was advertised. I sent a return request which was ignored. So after 2 weeks I contacted EBay's customer service. I was told by a rep there was nothing they could do because I'd chosen "doesn't fit" as the return reason which was the reason I wanted to return it. They then told me I should have known better and I should go to Citizen's Advice. So I'm out of pocket because I chose the right option for why I wanted to return the item. How does that make sense?