In November 2025, I received a performance-related email following two negative and one neutral feedback.
In my opinion that's one side how its handle and seller penalised, despite requesting buyer to reconsider the review.
1. One buyer raised a concern about the fill volume of a sealed bottle appearing less than the manufacturer’s advertised images. The item was factory-sealed and supplied exactly as received from the brand, and the issue related to packaging presentation rather than product misuse or misrepresentation.
2. Another buyer cited slow delivery, despite the item being dispatched the next working day and delivered within four days under standard free delivery. This was within the stated handling and delivery timeframe.
3. In the another case, one item from a bulk order required replacement from my supplier. I proactively communicated this to the buyer and offered the choice of a refund or a short wait for replacement. Unfortunately, the buyer chose to leave negative feedback despite these options.
Importantly, over the past several months I have had no complaints, no negative feedback, and have maintained consistent positive feedback from buyers. This recent positive performance does not appear to have been reflected in the current evaluation.
I value selling on eBay however, receiving repeated performance warnings based on historic feedback — despite a sustained period of positive selling activity is extremely discouraging and does not feel proportionate or reflective of my current conduct as a seller.
