Seller fraud

[amam_3884]

Won a ps4 console auction and the description stated in perfect working order now seller is claiming product is defective and has lost a game included in the sale and told me i could cancel it if i didn’t want it which obviously I didn’t anymore. I told him to cancel it himself cuz i as a buyer didn’t have a valid reason to cancel i.e (product defective) now he canceled the order and put reason as “buyer asked to cancel”. I can’t find any support on ebay to contact them to avoid my account getting suspended. How do i go about this? Any help is greatly appreciated.

[jckl1957]

Your account won't be suspended.  Buyers can cancel a purchase with the seller's agreement without harming their account.

If, as you state, you didn't want the item any more, the seller has not done anything wrong.

[papso22]

You told the seller to cancel, he cancelled.

Had you not told him to and he used the reason 'buyer asked to cancel' you could have reported him for avoiding a defect, but that's hardly fraud!

'Fraud' and 'scam' are two very overused words on ebay.