Seems like a simple thing - Getting an item marked as delivered

[basjoe5154]

Make one mistake that the system doesn't expect, and it all falls to pieces.

I put an item up for sale, and it sold "buy it now" within minutes. Great.

I packed the item, and then bought the postage within ebay. But when I took it down to the Post Office, they said I had bought the wrong type of postage - it was for a letter rather than a parcel. I immediately went home and bought the parcel equivalent (tracked). The fee for the letter postage I just put down to experience - it wasn't much compared to the selling price. So I sent off the parcel, it was tracked and marked Delivered. But now ebay is thinking (??) that my delivery is in two bits - one parcel and one letter. So the parcel is marked as delivered, and the letter is marked as overdue. I've received payment by the way - that's all fine.

So that means that overall, the item cannot be marked as delivered. I'm now getting a mailshot from ebay asking if I want to relist the item. 

How do I get this sorted out ?

[basjoe5154 · Accepted solution]

Whilst going through all the menus associated with my account, I came across something called "Postage Labels" and found that I was still within time to cancel my unused letter postage label. Let's see if this clears things up.

[papso22]

That is what I was going to suggest!

[basjoe5154]

The item is now marked as delivered , which is the main thing. Royal Mail have never replied to refuend my £3.50, but you can't have everything. I'll put it down to experience.

[tressygirl]

You said you bought the postage through eBay?  Then  this will explain how to receive a refund for the unused label.

Find your label with this link . https://www.ebay.co.uk/ship/lmng/labels-history/seller-hub and to the left of the sales record there is a drop down menu under 'Actions' click on that , then click on 'Void Label'.

The refund will take between 5 - 21 days to process.

@basjoe5154