Scammed

[saroy_8756]

Awful the man told me it was broken when it arrived ,,but when it was returned the box was not damaged the iner box was not damaged the bottle was not damaged but the top had been prised of and the perfume emptied which it showed u how to do on YouTube as there was no way this bottled could break in its packaging even if it was thrown about I was scammed and didn’t get any protection from eBay they asked me to refund  the 130  pluse pay his delivery so I lose my item and pay the guy £130 for stealing my item isn’t this what buyers protection is for what do I di

[tressygirl]

You are a Private seller, did you not use a Simple Delivery label?

Under SD rules if the buyer opens a case for item damaged in transit , eBay pick up the refund,  they pay the buyer , and you get to keep the payout.

Yes, it does sound dodgy what was actually returned, but no matter, if it was claimed damaged in transit and SD used, you do not pay the refund.  Or, did the buyer open a case for item not as described?

If Simple Delivery was used contact eBay Customer Services ask why you paid the refund, when they should have covered this cost.

I strongly recommend contacting CS 8 a.m. on a weekday when the lines open for ' live agents' as then, there's more chance of Dublin answering.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open 8 a.m. - 10 p.m. on weekdays

9 a.m. - 6 p.m. on weekends.

Automated agents will be available on chat outside of the above hours.

It's not easy to get through to CS, you just have to have perseverance! Instead of a quick option, 'Contact Us' which put you direct to a CS agent, you have to scroll past ' How Can We Help you today, to the very bottom and click on the Contact Us below Need More Help?

That takes you to an annoying AI bot but if you persevere keep asking questions it cannot answer and Insist on an agent, they do finally put you through and say .... waiting time ** minutes!

@saroy_8756 

[jckl1957 · Accepted solution]

Buyers' protection won't apply - it covers some very specific things - in any case, you need 'seller protection' which is very limited on Ebay.

Perfumes are not eligible for Simple Delivery.

So, if you think you are being scammed, you should file a report with 'Report Fraud'.  They will give you a number for your report and you can then contact Ebay, explain what you think has happened, give them your report number and ask them to step in and close the claim in your favour.

Also report the buyer using Ebay's 'report buyer' link for abusing the Money Back Guarantee.

You may not get anywhere with Ebay but if this was a brand new account, or a buyer with a history of making such claims, Ebay might listen and take your side.

[saroy_8756]

Thank u very much im so angry as it was very expensive perfume and iv lost
my item and had to pay for it thank you very much i appreciate ur advice

[red_magpie]

The reality for sellers is that eBay decides cases without ever seeing the item concerned. They have admitted that this sometimes means they are sometimes unable to establish "who has the valid case".

Your perfume was a classic example. The box was battered and had already been opened. If the bottle was empty, no-one but you and the buyer knows whether it was empty when sold, or only when returned.

Unfortunately for sellers, it's clear from experence that eBay's default policy is to find disputed cases in favour of the buyer. This is why we often warn sellers that eBay's money back guarantee is hugely weighted against them.  

It's not hard to see the reasons. If a buyer had a genuine case that eBay turned down, they could take eBay to court for not honouring the money back guarantee. eBay doesn't offer any such guarantee to sellers, so the easy and safe answer is to support the buyer and equire the seller refund them. It makes sense, really - for eBay!

By the way, the further bad news news is that if the buyer reports the "false positive" feedback you left to call them a scammer eBay will remove it, and penalise you for feedback policy violation. Buyers can leave bad feedback for sellers, but sellers are only allowed to leave positive feedback and positive comments for buyers. Mentioning any problems with a buyer is not allowed. As I said, the rules are often weighted in the buyer's favour.

[saroy_8756]

I did actually press the negative i didn't realise i had changed back to positive till u just mentioned it thank you for letting me know ☺️ I mean why would I put positive when it obviously wasn't  but thank u

Show quoted text

[papso22]

There is no negative button to press when leaving feedback for buyers.

[saroy_8756]

That's probably why it kept bouncing back to positive thank you,, a bit
daft that though isn't it why ask u to leave feedback if u can only leave
it if its positive people should be able to leave feedback whatever it may
be negative or positive but ebay only let u leave the positive i guess
thanks at least I know now

[saroy_8756]

Thank you im new to this so i didn't know  I wounderd why it kept bouncing back to positive but yh it's just not  worth it to sell on here when we obviously get no protection and can not even leave negative feedback thank u though I appreciate you advise