Scam, received a knockoff

[cj07or]

I bought a pair of earbuds and I received a cheap knockoff pair. How can I contact e Bay for help? I tried everything and I really need to get in contact with them so they won’t be able to scam other people.

[**peaseblossom**]

Start a return on here:
https://www.ebay.co.uk/help/buying/returns-refunds/return-item-refund?id=4041
select "Item doesn't match description" and escalate it to eBay after 3 complete working days.

eBay are unlikely to penalise a seller from one complaint but if you want to contact them you can ask them to call you - here:
https://www.ebay.co.uk/help/eua?id=5190