eBay

25andy · ‎08-09-2025

I have returned an item that was faulty, Ive got a tracking number as I sent it via Royal Mail 24hr, signed for.

My question is, how do I alter the eBay page saying that I still need to post it?

jckl1957 · ‎08-09-2025

If there is not an option to add tracking to the case, you can get a callback from Ebay Customer Services and ask them to add tracking to the case.

Use the link below to get a callback. They seem to be very busy currently and the wait time shown might be optimistic.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

"There are two ways to be fooled. One is to believe what isn't true; the other is to refuse to believe what is true.”
Søren Kierkegaard, Danish philosopher (1813 - 1855)

View solution in original post

jckl1957 · ‎08-09-2025

If there is not an option to add tracking to the case, you can get a callback from Ebay Customer Services and ask them to add tracking to the case.

Use the link below to get a callback. They seem to be very busy currently and the wait time shown might be optimistic.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

"There are two ways to be fooled. One is to believe what isn't true; the other is to refuse to believe what is true.”
Søren Kierkegaard, Danish philosopher (1813 - 1855)