Returned item

[jomcrey_89]

Hi I returned the item by post to UK address that the seller gave in text messages over a week ago 

[papso22]

You should have returned it through an ebay case.  They cant help you now.

[jckl1957]

If you want some advice, you need to add some detail.

Did you open a return through Ebay?

What have you sent back?
What was the reason for returning it?

If you started an official return, the seller should have provided a label, not an address via a text message.

Unless you have a case, and the seller provided the return address through Ebay, and you have tracking proving delivery back to the seller, you have probably lost your item and your money.

[john1297576]

On every listing there is a link to getting a full refund.

Why do you think that doing a return your way is better than ebay’s way which guarantees a refund, so long as you open the correct case and follow all instructions. You have lost your money.

[yorkshire*flower]

If you returned the item outside of ebay (in otherwords you didnt open a case and get a tracked label) then Ebay can not help you.  If the seller sent you an address by text then Im guessing this what you did.

So Ebay can not help you.

So here are your options: 

If you sent your item by tracked post check if its been dellivered.  If not then your complaint is with the courier for a refund (if you have compensation cover)

If its marked as tracked contact the seller to chase but if no response then contact your card issuer - they will ask for proof of communications (again a text would be tricky) and return tracking.

If you didnt send by return tracking and have no communications that you can prove Im afraid you have learnt a valuable lesson - you can only leave negative feedback for the seller in this instance.