Return a guest bought purchase

[dmor4232]

I am trying to return a purchase. The seller said I should return it through eBay, but the purchase didn't show in my purchase history.

When I emailed eBay about this, I was told they would contact the seller, and I was covered under the eBay Money Back Guarantee.

They also said I couldn't find my purchase because it was made under a guest account. Not sure how that happened.

They initiated a full refund process on my behalf, and the seller will be responsible for the return shipment.

I then received an email titled 'Send your item back to seller'. I clicked 'See return details', but a 'Something went wrong' message appeared. I tried several times, but to no avail.

I tried everything to find how to return this purchase but I feel like I'm just chasing my tail. 

Any ideas very welcome.

[jckl1957]

Have you had your money back?
It may simply be that the seller has chosen to refund you without needing the item back.

[dmor4232]

No money back as yet; the seller said to return through eBay.
All of this has happened in the past 48 hours. I was just a little frustrated at trying to find out how to proceed with the return.

[papso22]

Ebay opening a case has almost certainly messed things up, but you probably need to go back to them for the return label you need.

The way to return a guest purchase is explained if you put 'guest purchase' into the help search box.

[dmor4232]

Thank you I'll go check that right now.