Request for Refund

 

I ordered a 4-inch mattress topper, but they sent me a 2-inch one instead. When I contacted them, they admitted their mistake and offered me half of my money back—but only if I closed the case.

Trusting them, I closed the case, and now they’re ignoring my emails and refusing to refund me. This company is fraudulent and untrustworthy. They trick customers into closing disputes so they can avoid refunds.

If you’re considering buying from them, beware! I wouldn’t recommend them to anyone. Avoid at all costs!

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Re: Request for Refund

You're now outside of eBay, it's not possible to re-open the return, or to open another for the same order.

 

If you paid with a debit or credit card you could contact your card provider with a view to issuing a not as described chargeback. 

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