Reimburse a seller

[ccmboy71]

Hello everyone.

I'm having an issue trying to reimburse a SELLER!! refund on here, There is absolutely no information or help regarding this issue. There is only help regarding a refund for buyers. 

Even Google has nothing to offer..  

Can anyone help... 

Thanks, Carl.

[tressygirl]

What is the reimbursement for?  Were you refunded then the item turned up?  If a case was opened and closed with a refund,  then nothing now can be done through eBay.

You can repay the seller either by cheque,  bank transfer of a PayPal Friends and Family payment,  or they can send you a PayPal invoice,  whichever method suits you both best.

  If  PayPal is used,  email addresses need to be exchanged, this can sometimes be found with the order details >>  Show Contact Info.    If not,  and you need to ask the seller for this,  make it very, very clear in your eBay messages,  as eBay do read these,  the reason for these exchanges.   Make it clear it's not to be used for an off eBay sale.

@ccmboy71 

[jckl1957]

If you have been refunded but then received your items, there is no way to repay the seller.

The seller can't even send you a new invoice.

You need to contact the seller and find a way that suits you both but does not go through Ebay.

Paypal and bank transfer are both easy and straightforward.

You could send a cheque or postal order.

The seller could even sell you the item again and not send anything, but Simple Delivery and the Buyer Protection Fee would make that a complicated solution.

Bank transfer is what I would suggest.

[ccmboy71]

Thank you for your reply.

I managed to resolve the issue in the end using a direct payment from my PayPal account.

I managed to also get in touch with a member of the eBay customer service team who were very helpful.

Thanks, Carl

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