Refunding buyer

[sie1703]

Sold an item collection only for £15, buyer didn’t read the advert properly and wants a refund, no problem with that but £14.46 coming from my funds and they want me to add card details to pay 54p myself.

why’s that, I have done nothing wrong.

[papso22]

If there is not enough in your ebay account to do the refund ebay needs to take the balance from somewhere else.

[sie1703]

Why’s the guys £15 not in there?
Sent from my iPhone

[john1297576]

You have all the information, we cannot see your account.

[jckl1957]

After you have refunded the buyer, the payment they made will be released to you.

It's the way the site works - there can be a gap between repaying money and receiving money.