Refund

[allstakes]

I purchased an electric lunchbox that arrived with a broken catch to hold the lid shut and a crack I the inside storage tub. I contacted the seller and they offered me £6 out of the £19 I paid and said I could keep the broken lunchbox. Why would I want to keep a broken lunchbox and not get the full amount I paid. I would like eBay to step in but the option for me to select this is not there in more actions.

[allstakes]

I would like eBay to step in.

[tressygirl]

You certainly do not have to accept a partial refund on receiving a broken item and you're entitled to a full refund.  Listen no more to the seller's messages but proceed this way.

You have received an item not as described,  so you are guaranteed a full refund under eBay's 30 day MBG,  Money Back Guarantee policy,  if you claim within 30 days of the item's last estimated date for delivery.

You then go right of the item in your Purchase History,  and from More Actions select Return this item,  selecting the reason...  Item Not as Described.

The seller has 3 days to accept the case,  if they don't ,  you need to  escalate on day 4,  or within 30 days,  and eBay will step in and force the refund.

If the seller wants the item back first,  they need to pay for a fully tracked return postage.  On receipt of their item they have 48 hours to refund you.  Again,  if they don't,  you escalate the case.

Do not close the case early for any excuse or promise the seller may give,  and do not forget to escalate.

@allstakes