The seller is in fact a trader but overseas. Does not fit in this case is a reason for return, Ebay confirmed the return. I ordered the item which was sent. Unfortunately, the item was ordered by number based on information provided by Ebay and the seller. A parts diagram from which I chose the part and gave then the number. The parts diagram was provided to me based on my vehicle registration number. I asked the seller twice for a return label, which they ignored. I contacted Ebay and they said, "We have suspended the retunr date time for 5 days and requested the seller send you a label. If the seller doesn't send one, then in 5 days we will step in and refund you in full." The 5 days went by and I went to my messages to see a message from Ebay saying my refund is refused. After pushing Customer service for a reason, they say it is because I haven't returned the item within the time frame! I was supposed to get a label or a full refund, instead they just discarded their promises, which should be a contractual agreement I think, and left me hanging and out of pocket with an item I cannot use as it is too short and not the same shape. I would never have believed Ebay could stoop so low as this. I'd post copies of the emails and diagram I was provided but it doesn't allow that much attachments.
